Problem 1 | How We Help |
|---|---|
| High turnover, low engagement | Implement hiring, onboarding, and training standards through the Employee GPS™ & Hospitality Performance Intelligence Program |
Problem 2 | How We Help |
|---|---|
| Inconsistent service, daily chaos | Establish consistent operations and guest loyalty triggers through the Restaurant Performance Audit, SERVE™ Culinary System & SOP Standards |
Problem 3 | How We Help |
|---|---|
| No clear plan, surprises, guesswork | Using the 90-Day Sprints, we focus on specific goals and objectives using scorecards, manager cadence, and the P4 framework. |
Problem 4 | How We Help |
|---|---|
| Rising costs, shrinking margins | By applying Lean and Agile methodologies, we reduce costs and create efficiencies that save time and money, increasing revenue and driving long-term sustainable growth. |
★★★★★
Before, we were constantly fighting turnover and watching our margins shrink. The Hospitality Performance System gave us a clear roadmap. In just 90 days, our turnover dropped by more than 30%. What sets P4 apart is that it’s not just advice—it’s a complete system that works.
I built the P4 Hospitality Group because I was tired of seeing talented leaders burnt out, stuck in the cycle of chaos, and unable to scale.
My story began in a family-owned restaurant in the 60s, where service wasn’t just a standard—it was a way of life. That’s where I first saw the magic of blending scale, systems, and heart. I learned that excellence in execution and hospitality only happens when it’s paired with connection—when both team members and guests feel seen, heard, and valued.
That early experience shaped the vision for P4 Hospitality Group: a consultancy rooted in real-world hospitality, powered by strategic systems and forward thinking.
With a formal education in business and finance, a Green Belt in Financial Services, and a Master Black Belt in Lean and Six Sigma, I’ve spent my career helping businesses transform operations, inspire teams, and exceed guest expectations through a robust framework of performance and purpose.
Here’s to redefining what service and hospitality can be—together.
This isn’t just a class. It’s an operational system with training, tools, audits, weekly scorecards, and a cadence that sticks.